Privacy Policy

This Privacy Policy describes how UNDERGROUND (underground.services, “we”, “us”) collects, uses and protects your personal information when you visit or make a purchase from our store.

Information we collect

Order information: name, email address, billing details and the products you purchase — used to process orders and deliver your digital goods.
Contact information: anything you submit through our forms (name, email, Telegram handle, message).
Device information: IP address, browser type, time zone and cookies — collected automatically to keep the store secure and improve it.

How we use it

To fulfil orders and deliver download links.
To respond to enquiries and investment applications.
To prevent fraud and abuse.
To send you updates about your order. Marketing emails are sent only with your consent and every one includes an unsubscribe link.

Sharing

We share data only with services required to run this store: Shopify (hosting and checkout), payment processors, and analytics. We never sell your personal information.

Cookies

We use cookies necessary for cart and checkout to function, plus optional analytics cookies. You can block cookies in your browser settings; the cart may stop working without essential ones.

Data retention

Order records are kept as long as required for tax and accounting law. Contact-form submissions are kept until resolved, then deleted on request.

Your rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us. EU/EEA residents have additional rights under GDPR; California residents under CCPA.

Contact

For any privacy question or request, contact us through the store contact form or at the store email address.